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Approval Process:
Custom embroidery designs and custom cut heat seal products,
are sent to the customer for approval before we begin producing
the final product.
To expedited the process quicker, we send an embroidery simulation
to the customer's email address. We can also send a test stitch-out
by mail for approval, but this will delay the production process
up to 3 weeks.
When approving your design consider the following items:
Size
Color
Image reproduction
Layout
Payment Options:
For your convenience we offer payment by: cash, company or
personal cheque, wire transfer, direct deposit, PayPal and
credit card payments - Visa, MasterCard or C$ American Express.
Returns & Refunds:
We want happy customers, because they refer us to others.
If you are unhappy with an item please contact us and provide
details of what is not to your satisfaction.
Wherever possible, we will either replace or refund for an
item that is defective.
All returns must be accompanied by an RA number, provided
by us. There are no exceptions to this policy. Items without
an RA number will not be accepted. Please
contact
us by email or phone 604-823-7330 for an RA number if
you are not happy with your order.
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Customer Privacy
And Sew On Embroidery & Screen Printing
has created this privacy policy to demonstrate our commitment
to protecting your privacy.
Information we gather from or about our customers is never
used or sold to a third party. This information is used strictly
to provide a quote or fill an order.
Our order form requests information that we have deemed necessary
to provide quality service and to meet the needs of our customers.
If there is information we gather on any of our forms that
you feel is inappropriate, please
e-mail
us and we will review your comments and suggestions.
If at any time you feel we have compromised your privacy,
please
contact
us immediately and we will address, document and rectify
the situation immediately.
Delivery Dates:
Blank product (without our embellishment services) are generally
shipped within 48 hours.
Our standard production schedule is 7 - 10 working days from
the time payment is received for an order. We can and will
accommodate rush orders when possible, but a rush fee will
be applicable.
Please
contact
us to see if our production schedule allows us to accommodate
your deadline.
We use Canada Post Expedited or Express service as our main
delivery option but couriers services can also be used.
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