Policies

Approval Process

Custom embroidery designs and custom cut heat seal products, are sent to the customer for approval before we begin producing the final product. To expedite the process quicker, we send an embroidery simulation to the customer’s email address. We can also send a test stitch-out by mail for approval, but this will delay the production process up to 3 weeks.

When approving your design consider the following items:

•   Size
•   Color
•   Image Reproduction
•   Layout

Payment Options

For your convenience we offer payment by: cash, company or personal cheque, wire transfer, direct deposit, PayPal and credit card payments – Visa, MasterCard or C$ American Express.

Returns & Refunds

We want happy customers, because they refer us to others. If you are unhappy with an item please contact us and provide details of what is not to your satisfaction. Wherever possible, we will either replace or refund for an item that is defective.

Some of our heat transfers are non-returnable. Those items we cut on demand, cannot be returned. Examples of these products is: felt products, pre-spaced, custom cut, no-sew twill, some colors of thermo-film, thermo-grip, etc.. The items we accept returns on are standard colors of thermo-film, thermo-grip & thermo-flock.

All returns must be accompanied by an RA number, provided by us. There are no exceptions to this policy. Items without an RA number will not be accepted. Please contact us or phone 780-942-2347 for an RA number if you are not happy with your order.

Customer Privacy

And Sew On Embroidery & Screen Printing has created this privacy policy to demonstrate our commitment to protecting your privacy. Information we gather from or about our customers is never used or sold to a third party. This information is used strictly to provide a quote or fill an order.

Our order form requests information that we have deemed necessary to provide quality service and to meet the needs of our customers. If there is information we gather on any of our forms that you feel is inappropriate, please contact us and we will review your comments and suggestions.

If at any time you feel we have compromised your privacy, please contact us immediately and we will address, document and rectify the situation immediately.

Delivery Dates

Blank product (without our embellishment services) are generally shipped within 48 hours. Our standard production schedule is 7 – 10 working days from the time payment is received for an order. We can and will accommodate rush orders when possible, but a rush fee will be applicable. Our heat transfer product line often ships within 1 business day for stock items.

Please contact us to see if our production schedule allows us to accommodate your deadline. We use Canada Post Expedited or Express service as our main delivery option but couriers services can also be used. For heat transfers we use only couriers within the United States.